RemoteDBA by Pitchfork Solutions

24/7 Support, Business Hours Support, Management, Monitoring and Alerting

Your data is the lifeblood of your business. You need reliable, uninterrupted access to mission-critical data no matter what the time of day or night.

Complex database administration issues and the variables that plague your IT infrastructure performance means expensive, personnel-intensive in-house data management.

Monitoring your system can be a full-time proposition. Why not allocate this task to our experts?

Our two RemoteDBA services provide you with the security of knowing the best in the business are looking after your databases.


With CriticalDBA we monitor your databases and ancillary systems 24 hours a day, 7 days a week, 365 days a year.

With a guaranteed one hour response time, our team will have you back up and running before you even know that there is a problem.

For a fixed monthly cost, our CriticalDBA team will tune, monitor and administer your database environments, quickly respond to down database situations, ensure backup and recovery capabilities, prevent database outages and work directly with your staff and vendors to solve database issues.


With BusinessDBA, you get the same features as CriticalDBA during extended business hours (07:00 – 19:00, Monday – Friday) with a guaranteed two hour response time. Any alerts received outside of these hours will be responded to on the next business day.

OpenEdge database is our passion

Progress consulting, monitoring and support is our business. We are committed to being the world’s best DBAs, constantly learning and investigating new and innovative ways to improve our RemoteDBA services.

We are an extension of your team

Our goal is to mentor your IT staff, not replace it. Every event is a teaching opportunity. If you don’t have DBA expertise in-house, we can manage your day-to-day DBA needs too.

Your ROI is clear from day one

Our proactive monitoring and support service helps reduce costly downtime at a fraction of the cost of building and maintaining your own tools and team. And with one fixed annual cost, there are no surprise hourly charges.
Regardless of which service you choose, you can relax knowing that you have a single, highly experienced, primary point of contact backed up by some of the most experienced Progress OpenEdge DBAs in the business.

RemoteDBA offers you a total solution offering vigilance, fact-based insight and expert guidance to keep you out of harm’s way.

Are you ready to maximize your IT investment?

Let’s get the conversation started!