RemoteDBA by Pitchfork Solutions

24/7 Support, Business Hours Support, Management, Monitoring and Alerting

Your data is the lifeblood of your business. You need reliable, uninterrupted access to mission-critical data no matter what the time of day or night.

Complex database administration issues and the variables that plague your IT infrastructure performance means expensive, personnel-intensive in-house data management.

Monitoring your system can be a full-time proposition. Why not allocate this task to our experts?

Our two RemoteDBA services provide you with the security of knowing the best in the business are looking after your databases.

CriticalDBA

With CriticalDBA we monitor your databases and ancillary systems 24 hours a day, 7 days a week, 365 days a year.

With a guaranteed one hour response time, our team will have you back up and running before you even know that there is a problem.

For a fixed monthly cost, our CriticalDBA team will tune, monitor and administer your database environments, quickly respond to down database situations, ensure backup and recovery capabilities, prevent database outages and work directly with your staff and vendors to solve database issues.

BusinessDBA

With BusinessDBA, you get the same features as CriticalDBA during extended business hours (07:00 – 19:00, Monday – Friday) with a guaranteed two hour response time. Any alerts received outside of these hours will be responded to on the next business day.

OpenEdge database is our passion

Progress consulting, monitoring and support is our business. We are committed to being the world’s best DBAs, constantly learning and investigating new and innovative ways to improve our RemoteDBA services.

We are an extension of your team

Our goal is to mentor your IT staff, not replace it. Every event is a teaching opportunity. If you don’t have DBA expertise in-house, we can manage your day-to-day DBA needs too.

Your ROI is clear from day one

Our proactive monitoring and support service helps reduce costly downtime at a fraction of the cost of building and maintaining your own tools and team. And with one fixed annual cost, there are no surprise hourly charges.

Regardless of which service you choose, you can relax knowing that you have a single, highly experienced, primary point of contact backed up by some of the most experienced Progress OpenEdge DBAs in the business.

RemoteDBA offers you a total solution offering vigilance, fact-based insight and expert guidance to keep you out of harm’s way.

Are you ready to maximize your IT investment?

Let’s get the conversation started!

Find out more

Maria joined the Pitchfork team having previously held Senior sales management roles with Flow Systems, Panvivia, Rimini Street, IBM and Progress Software among others.

She leads the Pitchfork sales team, working closely with co-founders Nigel Allen and Kim Davies.

Maria is a great asset to Pitchfork and it is fantastic to have her on board. She brings with her an impressive amount of Business, Strategy and Sales expertise that will both support our customers and positively impact our growth strategies - very exciting times.

“I'm very excited to join Nigel, Kim and the Team at Pitchfork and to be re-connecting with the Progress Software community. The Pitchfork Team is recognised as being among the best OpenEdge practitioners in the world. Pitchfork present a real opportunity to bring this world-class expertise to the Progress community within the Asia Pacific region. This brings with it real value on multiple levels for Progress Application Partners and End-User Organisations."

Over thirty years experience in all facets of the IT industry. Experience covers most roles from pre-sales to consulting. Business Analysis to Systems Analysis. From hardware selection and acquisition to network design and security. Accomplished communicator, able to converse at all levels, from Workshop to Boardroom. Experienced in a wide range of businesses and industries.

Involved in all sizes and scales of projects from one and two man shops through to large multi-nationals, working at all levels from a lone code cutter through to lead in large development projects.

Specialities: Experience with Progress Software since Version 3 (when Progress Software was still called Data Language Corp). Originally as a customer/developer, then as an employee and later as an independent consultant. Extensive experience in Roundtable TSMS and Roundtable consulting. Since 1994 also working in LAMP (Linux, Apache, MySQL and Perl/Python) technology and EDMS solutions.

A senior executive with a clear understanding of all aspects of the business environment, having had a strong progression from technical software development and business process analysis through to senior executive roles in a career spanning well over 25 years in IT.

Due to extensive hands-on experience in a wide range of disciplines, able to navigate and motivate staff towards a common goal. Having had involvement in both business start-up as well as management of growing and mature operations, Kim thrives on influencing and driving business opportunities - either directly or through complex channels.

Additionally, broad experience in consulting to a number of client organizations at senior management and board levels both in IT-specific areas as well as operational contexts, has exposed Kim to a myriad of industry sectors across manufacturing, services, retail, wholesale trade and distribution. Kim has extensive DBA and software development experience with many major products.